• How to Return A Product
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  • 1 Sign in to your Daraz Account, select My Orders.
  • 2 Select the order you wish to return and click on the Manage Order button.
  • 3 Click on Return Items.
  • 4 Fill in the Return Form. The available return options (pickup/drop-off) will be displayed in this form.
  • 5 Pack your Daraz parcel securely, with the product in the original and undamaged manufacturer's packaging as delivered to you and secure the Return Label on top of the return package.
  • 6 Head to your nearest drop-off point or wait for collection by our pick-up service. View courier office location:
  • 7 Make sure you have printed and pasted your Return Label on your parcel at the time of dropping it off at TCS Centers.
    You can get to your order return label as soon as you have filled the Online Return Form and logged your return request.

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  2. The product must include the original tags, user manual, warranty cards, freebies and accessories.
  3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
Note: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.

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Delivery

We ship to all 50 states, Pakistan.
All orders are shipped with a UPS tracking number.
Always free shipping for orders over Pakistan PRK200.
During sale periods and promotions the delivery time may be longer than normal.

Return

Elessi will accept exchanges and returns of unworn and unwashed garments within 30 days of the date of purchase (14 days during the sales period), on presentation of the original till receipt at any store where the corresponding collection is available within the country of purchase.

Your return will usually be processed within a week to a week and a half. We’ll send you a Return Notification email to notify you once the return has been completed.
Please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.

Help

Give us a shout if you have any other questions and/or concerns.
Email: contact@mydomain.com
Phone: +1 (23) 456 789

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